Deep dive
← Back to ProjectsConceptual automation spec
Tool agnostic automation intent based on segmentation membership. Designed to be honest about free tier constraints while demonstrating operational translation.
Diagram 1: Segment based automation dispatcher
A simple dispatcher that routes contacts based on segment membership and declared intent. The goal is operational clarity, not an over modeled scoring system.
Contact enters segment
Declared intent present?
High intent leads
High engagement, no intent
High priority, no declared intent
Any additional evaluation such as thresholds or recency checks is treated as runtime logic and not persisted as long lived state.
Diagram 2: High intent automation path
Declared intent routes the contact into an operational response. It does not inflate behavioral engagement.
Contact enters “High intent” segment
Create follow up task
Immediate response, SLA clock starts
Notify owner and route to queue
Operational handoff, not a scoring change
Guardrail
Do not inflate engagement score based on declared intent.
Intent is a routing signal. Engagement remains a behavioral measure.
Diagram 3: High engagement, no intent automation path
Engagement routes into nurture or soft outreach without treating behavioral interest as intent.
Contact enters “High engagement” segment
Tailored nurture or soft outreach
Contextual follow up, no pressure escalation
Guardrail
- Do not treat engagement as intent
- No SLA start
Engagement can inform prioritization, but intent remains explicit.